Terms of service

1. INTRODUCTION

Welcome to Nadi Health (“Nadi”, “we”, “us”, or “our”).

By accessing, browsing, or purchasing from this Site, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, please do not use our Site or services.

2. ELIGIBILITY & USE OF WEBSITE

By using this Site, you confirm that:

  • You are at least 18 years old
  • You are legally capable of entering into binding contracts
  • You will use the Site and our products for lawful purposes only

We reserve the right to refuse service, cancel orders, or terminate access at our sole discretion.

3. GENERAL CONDITIONS

We reserve the right to update, modify, suspend, or remove any part of these Terms at any time without prior notice. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

Any breach of these Terms may result in immediate termination of access to the Site.

4. PRODUCT INFORMATION & NATURE OF PRODUCTS

Our products are formulated using natural and herbal-based ingredients and are intended for general wellness support only.

Our products are NOT:

  • Prescription medicines
  • Medical treatments
  • Intended to diagnose, treat, cure, or prevent any disease

All product descriptions, images, and information are provided for general informational purposes only.

5. MEDICAL DISCLAIMER & SAFE USE

Information provided on this Site does not constitute medical advice.

You acknowledge and agree that:

  • You should consult a qualified medical practitioner before using our products
  • You should not use our products if you have known allergies to any listed ingredients
  • You must stop using the product immediately if any discomfort, irritation, allergic reaction, or adverse effect occurs
  • You should seek medical attention if symptoms persist or worsen

Individual results may vary. We make no guarantees regarding outcomes, suitability, or effectiveness.

6. ASSUMPTION OF RISK

You acknowledge that:

  • The use of herbal and wellness products involves inherent risks
  • You assume full responsibility for the use, storage, and handling of any products purchased
  • You use our products entirely at your own risk

7. LIMITATION OF LIABILITY

To the maximum extent permitted by Malaysian law:

Nadi Health Malaysia shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages, including but not limited to:

  • Side effects or adverse reactions
  • Allergic responses
  • Improper use, misuse, or overuse
  • Failure to follow instructions or warnings
  • Reliance on information provided on the Site

LIABILITY CAP

If liability is imposed despite the above, our maximum total liability shall be strictly limited to the total amount paid by the customer for the specific product(s) purchased.

8. INTELLECTUAL PROPERTY

All content on this Site — including text, images, graphics, logos, designs, videos, and layout — is the intellectual property of Nadi Health and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or exploited without prior written permission.

9. PRICING, AVAILABILITY & MODIFICATIONS

  • Prices are subject to change without notice
  • Products may have limited quantities
  • We reserve the right to discontinue any product at any time
  • We are not obligated to provide notice for price changes or product modifications

10. ORDERS, PAYMENT & BILLING

All purchases are subject to:

  • Product availability
  • Payment authorization and validation
  • Accepted payment methods include credit/debit cards, Cash on Delivery (COD) and online payment gateways.

If payment authorization fails, we shall not be responsible for any delay or non-delivery of orders.

11. SHIPPING, RETURNS & REFUNDS

Shipping timelines are estimates only and may vary due to logistics providers or external factors.

Returns, refunds, and exchanges are governed by our Return Policy, which must be reviewed prior to purchase.

12. ACCURACY OF INFORMATION

We do not warrant that product descriptions, prices, availability, or content on the Site are free from errors, inaccuracies, or omissions.

We reserve the right to correct any errors without prior notice.

13. USER ACCOUNTS & INFORMATION

You agree to provide accurate, complete, and up-to-date information when placing orders or creating accounts and to promptly update such information when necessary.

14. USER COMMENTS, FEEDBACK & SUBMISSIONS

Any comments, reviews, or feedback submitted to us may be used, edited, published, or distributed without restriction or compensation.

You agree not to submit content that is unlawful, misleading, abusive, defamatory, obscene, or infringing on third-party rights.

You are solely responsible for any content you submit.

15. THIRD PARTY LINKS & TOOLS

We may provide access to third-party websites or tools for convenience. We do not control and are not responsible for their content, policies, or practices.

Use of third-party services is entirely at your own risk.

16. INDEMNIFICATION

You agree to indemnify and hold harmless Nadi, its directors, officers, employees, and partners from any claims, losses, damages, liabilities, or legal costs arising from:

  • Your use of the Site
  • Your breach of these Terms
  • Your misuse of any products purchased

17. TERMINATION

We may terminate or suspend your access to the Site at any time, without notice, if you violate these Terms or applicable laws.

18. GOVERNING LAW & JURISDICTION

These Terms & Conditions and any related agreements shall be governed by and construed in accordance with the laws of Malaysia, without regard to conflict of law principles.

You agree that any dispute arising out of or relating to these Terms, the Site, or any products purchased shall be subject to the exclusive jurisdiction of the courts of Malaysia.

19. INTERNATIONAL CUSTOMERS & CROSS-BORDER USE

While our business operates from Malaysia, our Site may be accessed and our products may be purchased from outside Malaysia.

If you access the Site or purchase products from outside Malaysia, you do so on your own initiative and are responsible for complying with all applicable local laws, regulations, import restrictions, customs requirements, and taxes.

We make no representation that our products are lawful or suitable outside Malaysia and disclaim all liability arising from international use, shipment delays, customs issues, or regulatory actions.

20. CHANGES TO TERMS & CONDITIONS

We reserve the right to update or replace any part of these Terms at our sole discretion. It is your responsibility to review this page periodically.

Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

21. CONTACT INFORMATION

For any questions regarding these Terms & Conditions, please contact:

📧 admin@nadi-health.com

📱 +6016-355-6929 (Mon-Fri, 10AM-5PM)